Case Study
in3: Delivering Happiness, One Customer at a Time
in3: Delivering Happiness, One Customer at a Time
Industry
Fintech
Fintech
Partner
weWow
weWow
Client
in3
in3
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The Challenge
For in3, customer service isn’t a department, it’s a promise. Every interaction shapes trust, reputation, and their most important metric: online ratings, especially Trustpilot.
As the company grew fast, so did customer expectations. Questions came in at all hours. Customers wanted clarity, speed, and reassurance. And in3 wanted to keep making people genuinely happy, without losing their personal, high-quality touch.
The challenge was clear:
How do you scale service without compromising on the experience?
The Challenge
For in3, customer service isn’t a department, it’s a promise. Every interaction shapes trust, reputation, and their most important metric: online ratings, especially Trustpilot.
As the company grew fast, so did customer expectations. Questions came in at all hours. Customers wanted clarity, speed, and reassurance. And in3 wanted to keep making people genuinely happy, without losing their personal, high-quality touch.
The challenge was clear:
How do you scale service without compromising on the experience?
The Challenge
For in3, customer service isn’t a department, it’s a promise. Every interaction shapes trust, reputation, and their most important metric: online ratings, especially Trustpilot.
As the company grew fast, so did customer expectations. Questions came in at all hours. Customers wanted clarity, speed, and reassurance. And in3 wanted to keep making people genuinely happy, without losing their personal, high-quality touch.
The challenge was clear:
How do you scale service without compromising on the experience?
Our Collaboration
We partnered with in3 to build a customer service approach that blends high-skilled people, smart AI, and deep product understanding.
Working closely with COO Nick Baak, our team didn’t just provide support, we became an extension of their team. We learned the product, the tone, the values, and the nuances that make in3… in3.
Together, we created a co-scaling model that puts people first while using AI to make everything faster, smoother, and more consistent.
What made this partnership powerful:
A shared obsession with customer happiness
A focus on maintaining exceptional Trustpilot scores
Highly skilled support specialists who blend empathy with accuracy
Continuous idea-sharing to inspire improvement
True team integration: not outsourcing, but co-building
Our Collaboration
We partnered with in3 to build a customer service approach that blends high-skilled people, smart AI, and deep product understanding.
Working closely with COO Nick Baak, our team didn’t just provide support, we became an extension of their team. We learned the product, the tone, the values, and the nuances that make in3… in3.
Together, we created a co-scaling model that puts people first while using AI to make everything faster, smoother, and more consistent.
What made this partnership powerful:
A shared obsession with customer happiness
A focus on maintaining exceptional Trustpilot scores
Highly skilled support specialists who blend empathy with accuracy
Continuous idea-sharing to inspire improvement
True team integration: not outsourcing, but co-building
Our Collaboration
We partnered with in3 to build a customer service approach that blends high-skilled people, smart AI, and deep product understanding.
Working closely with COO Nick Baak, our team didn’t just provide support, we became an extension of their team. We learned the product, the tone, the values, and the nuances that make in3… in3.
Together, we created a co-scaling model that puts people first while using AI to make everything faster, smoother, and more consistent.
What made this partnership powerful:
A shared obsession with customer happiness
A focus on maintaining exceptional Trustpilot scores
Highly skilled support specialists who blend empathy with accuracy
Continuous idea-sharing to inspire improvement
True team integration: not outsourcing, but co-building
The Impact
With a deeply integrated team and a co-scaling model designed for growth, in3 achieved:
Consistently high online ratings, strengthening trust and brand reputation
Faster customer response times — even during peak moments
Happier customers and fewer escalations
A support team enriched with skilled, motivated people
Insight-driven improvements across the customer journey
A scalable system that grows as in3 grows
The Impact
With a deeply integrated team and a co-scaling model designed for growth, in3 achieved:
Consistently high online ratings, strengthening trust and brand reputation
Faster customer response times — even during peak moments
Happier customers and fewer escalations
A support team enriched with skilled, motivated people
Insight-driven improvements across the customer journey
A scalable system that grows as in3 grows
The Impact
With a deeply integrated team and a co-scaling model designed for growth, in3 achieved:
Consistently high online ratings, strengthening trust and brand reputation
Faster customer response times — even during peak moments
Happier customers and fewer escalations
A support team enriched with skilled, motivated people
Insight-driven improvements across the customer journey
A scalable system that grows as in3 grows
What in3 Says
“Customer service is everything for us. With this partnership, we scaled in a way that kept our quality high. We worked as one team, and the results show in our ratings and in how happy our customers are.”
— Nick Baak, COO, in3
What in3 Says
“Customer service is everything for us. With this partnership, we scaled in a way that kept our quality high. We worked as one team, and the results show in our ratings and in how happy our customers are.”
— Nick Baak, COO, in3
The Challenge
For in3, customer service isn’t a department, it’s a promise. Every interaction shapes trust, reputation, and their most important metric: online ratings, especially Trustpilot.
As the company grew fast, so did customer expectations. Questions came in at all hours. Customers wanted clarity, speed, and reassurance. And in3 wanted to keep making people genuinely happy, without losing their personal, high-quality touch.
The challenge was clear:
How do you scale service without compromising on the experience?
The Co-Scaling Difference
We don’t outsource.
We co-create.
We integrate.
We elevate.
For in3, that meant a support operation that is faster, smarter, and more human.
For your brand, it could mean the same.
👉 Book a call
👉 See how we combine human brilliance with AI efficiency
The Challenge
For in3, customer service isn’t a department, it’s a promise. Every interaction shapes trust, reputation, and their most important metric: online ratings, especially Trustpilot.
As the company grew fast, so did customer expectations. Questions came in at all hours. Customers wanted clarity, speed, and reassurance. And in3 wanted to keep making people genuinely happy, without losing their personal, high-quality touch.
The challenge was clear:
How do you scale service without compromising on the experience?
The Challenge
For in3, customer service isn’t a department, it’s a promise. Every interaction shapes trust, reputation, and their most important metric: online ratings, especially Trustpilot.
As the company grew fast, so did customer expectations. Questions came in at all hours. Customers wanted clarity, speed, and reassurance. And in3 wanted to keep making people genuinely happy, without losing their personal, high-quality touch.
The challenge was clear:
How do you scale service without compromising on the experience?